Welcome to Trust the Nose website!

By accessing our website, browsing our website or making bookings or purchase from our website, you acknowledge that you have read, understood and fully accept our terms and conditions.


We agree to provide our services to you subject to our terms and conditions. You acknowledge and accept that by using our services you agree to be bound by our terms and conditions.

Our Booking Procedure

Events, courses, and seminars organized by Trust the Nose:
  • You can book a spot for our events by buying them from the Shop if not mentioned otherwise.
  • Longer courses that require applying are fulfilled based on applications. The applying procedure is described in every event description. The applicants will be informed individually by email if they have received a spot on the course.
Events, courses, and seminars organized by a third party:
  • See more information on the organizer’s event page.

Payment methods accepted

Payment term is Klarna Checkout. Invoices are written only for participants of longer courses and for organizers of bigger events. Full payment is required on or before the commencement of the service if not informed otherwise.


Refunds for the events are not available. You are, on the other hand, allowed to alienate your spot at single time events, like lectures and seminars, to another person.

For longer courses the refund is possible only for representing medical certificate.

Vaccinations and treatments

All dogs must have current vaccinations, flea and worm treatments. Prepare to show a copy of your dog’s current vaccination certificate.

You are not allowed to attend a class, meeting or a course with a dog that carries or has recently (less than 2 weeks ago) carried contagious decease like diarrhoea, nose mites, giardia, etc.


Every dog owner/handler is responsible for

  •  walking their dogs properly before training indoors to avoid accidents. 
  • walk their dogs away from buildings and clean up after them. 
  • cleaning after their dogs if any accidents may happen indoors. No mess is allowed to leave after.

Damage and Insurances

If in the event your dog damages furniture, personal items, and property, you agree to be charged for the damage incurred including the cost to have the item professionally cleaned, repaired or replaced.

Every attendant is responsible for having proper insurances to cover any damage they or their dog might cause.

Special Requirements

Should your dog have any special requirements about which we need to be aware, please let us know.


You agree to release us, our trainers, agents, and employees from all liability for injury, death, loss or damage of any kind whatsoever that may occur to you or your dog while training, being directly supervised by us, our trainers, agents and employees.

Trainer Illness

In case your trainer/lecturer/speaker is seriously ill or experiences a personal emergency and is unable to attend your consult, you will be notified via phone or email as soon as possible.

If your event/meeting is rescheduled due to instructor illness/emergency we will be in contact with you to rearrange a suitable replacement booking.


The Client acknowledges that obedience training/behaviour modification may be an activity in which damage or injury to a dog(s) and/or persons may occur. You the Client will assume full financial/moral responsibility for the actions of their dog(s). The Client further acknowledges that dog(s) may be exposed to a variety of environmental conditions which include, but are not limited to, vehicular traffic, interaction with people and other animals, exposure to adverse weather, and exposure to areas with crowds and all types of traffic.

I/We Client agree that I, my/our heirs, assignees, and legal representatives will not make claim against, sue, or attach the property of the consultant, her family, acquaintances, or any other person acting on her behalf (herein referred to as ‘Her Agents’), for injury or damage done to or by dogs(s) resulting from action or negligence, however, caused by Consultant or Her Agents. I/We Client forever release Consultant and/or Her Agents from any and all liability and demands which I/We Client and my/our heirs, assignees and legal representatives may have or may hereafter have for injury or damage to or by a dog(s), and assume all risks thereof.

Client and Consultant hereby agree to mediate and/or arbitrate any misunderstandings that may arise pursuant to the terms contained herein. In any action or proceeding arising out of the agreement, the prevailing party shall be entitled to reimbursement of costs and legal fees.

This contract for Training Services supersedes all other agreements, written or oral, previously made between Client and Consultant.

Acknowledgement and acceptance of terms and conditions

By accessing, browsing or using this Web Site, you agree to these terms, conditions, and disclaimers as amended from time to time (“Terms & Conditions”) and acknowledge that you have read and understood these Terms and Conditions. By purchasing an item from this Web Site or confirming your place on a longer course by email, you expressly agree to be bound by these Terms and Conditions.

Trust the Nose may amend these Terms and Conditions from time to time. Any amendment will be effective immediately. Your continued use of this Web Site after any amendment becomes effective constitutes an agreement by you to abide and be bound by these Terms and Conditions, as so amended.

Force Majeure

A party is not liable under these Terms for non-performance caused by events or conditions beyond that party’s control. This provision does not relieve Customer of its obligation to fulfil payment obligations.

Acknowledgement and Acceptance of Terms and Conditions

Trust the Nose reserves the right to change, any aspect of its Terms and Conditions from time to time and any amendment will be effective immediately.

Once these Terms and Conditions are accepted they are irrevocable and cannot be amended without the written consent of Trust the Nose. In the event there is more than one party as a Customer to these Terms and Conditions, all Customers will be jointly liable for the Terms and Conditions.

Here begins the General Data Protection Regulation (GDPR).

The aim of this Privacy Policy is to tell you how we will use any personal data we collect or you provide to us. Please read it carefully before you proceed.

Updated 22.1.2020


Trust the Nose / KHA Team Oy
Vanha Porvoontie 270 a 2
01260 Vantaa

VAT-number: FI24228157


Register contact info

Karita Häkkinen
p. 040 5783810


Ordering services and products

When ordering any services or products from Trust the Nose you need to accept this General Data Protection Regulation and give the contact and personal information that is needed for providing services, sending products, billing and for keeping in contact with you. Personal data is handled according to the requirements of the Personal Data Act.

The data we will collect may include
  • First name and surname
  • (Name of your company)
  • Phone number
  • Email address
  • (Home/Company address)
  • Information on ordered services and products
  • Billing address
  • IP-address
  • Other information related to customs and ordered services

Your personal data shall be maintained for up to seven years. This retention period may be extended if any applicable statutory or regulatory obligation requires us to hold information for a longer period.

Data is collected from our customers i.e. from messages sent via the contact form on our web page or via social media, email, phone, contracts, customer meetings and other occasions where the customer shares their information.

We may share your personal information with our affiliated companies and their brands for reasons settled with you.

Where you register to attend certain seminars or presentations at our events hosted by a third party, we may share your registration information with such third party. In these cases, data may be also transferred outside EU.

When giving the permission to send you newsletters and/or advertisements via email you agree with us sending you information. You can cancel your permission at any time by answering the sent email and asking for us to remove your contact information from the register.

Privacy protection principles

All collected personal data is stored behind passwords. However, the Internet is an open system and we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes.

Your rights to inspect, update or delete the collected data

You have the right to ask us to inform you about the collected data and the right to update them. You also have the right to ask us to delete all your personal data we have. All the requests need to be sent to karita@trustthenose.com. In this case, the registrar is entitled to ask you to prove your identity.

This post is also available in: Suomi (Finnish)